Returns & Exchanges

At Štorija o Božiću, we want your holiday home to be perfect, which is why we offer a 30-day return window for all unused items in their original packaging. We are dedicated to ensuring your festive decorations bring you joy and meet the highest standards of quality.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email with your order number and the reason for your return to receive a Return Authorization code.

• 2.
  Prepare the Package

  Carefully pack the items in their original boxes, ensuring all festive components and protective materials are included to prevent damage during transit.

• 3.
  Ship the Items

  Affix the provided return label or use a tracked shipping service to send the package back to our warehouse facility.

• 4.
  Receive Your Refund

  Once our team inspects the returned goods, we will process your refund to the original payment method within 5 to 7 business days.